Do you offer free shipping?

Yes! We offer free shipping on all orders over $99.

What is the ‘Love It Guarantee’?

We stand by the quality of our products! Our 30-Day Love It Guarantee means if you’re not completely satisfied, we’ll make it right with an exchange or refund.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Afterpay, Klarna, and all major payment options to make checkout seamless and secure.

How long does shipping take?

Shipping times vary depending on location, but most orders arrive within 7-14 business days. You’ll receive a tracking number once your order ships.

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email to stay updated on your delivery or via the shop app.

Do you offer returns or exchanges?

Yes! We offer hassle-free 30-day returns. If your item isn’t perfect, you can request an exchange or refund.

Can I modify or cancel my order after placing it?

Orders are processed quickly, but if you need to make changes, please contact us within 12 hours of placing your order at shopserenibelle@gmail.com

How do I contact customer support?

We’re here to help! Reach out to us at shopserenibelle@gmail.com or DM us on Instagram/Facebook @serenibellelondon for quick assistance.

📩 Still have questions? Feel free to message us—we’re happy to help! 💕